Shipping & Delivery
Shipping Overview
We work with trusted national carriers to ensure your emergency kits arrive safely and reliably. You'll receive tracking updates and clear delivery timeframes so you can plan with confidence.
Reliable delivery matters for preparedness. We focus on clear communication, careful packaging, and consistent service standards.
1. Delivery Zones & Timeframes
We deliver to every address in Australia. Delivery times depend on your location and are calculated from the day your order is dispatched (not the order date).
| Zone | Description | Estimated Delivery |
|---|---|---|
Zone 1 | Brisbane Metro & Southeast QLD | 2-4 business days |
Zone 2 | Other capital cities & major metro areas | 3-6 business days |
Zone 3 | Regional towns & rural areas | 4-8 business days |
Remote | Very remote areas & offshore locations | 5-10+ business days |
Note: Delivery times are estimates based on standard parcel services. Delays can occur due to weather, public holidays, or high-volume periods.
2. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We use carrier business rates to keep costs fair and transparent.
Transparent Pricing
Live carrier rates shown at checkout
Calculated by destination postcode, parcel weight, and parcel dimensions
Standard Shipping
Calculated at checkout
Based on weight, dimensions, and destination zone
Typical Shipping Costs (Guide Only)
- Standard emergency kit (under 5kg) - Brisbane Metro$12-$15
- Standard emergency kit (under 5kg) - Interstate Metro$15-$20
- Standard emergency kit (under 5kg) - Regional/Remote$18-$25
- Large family kit (5-10kg) - Anywhere in Australia$20-$35
Exact shipping costs will be displayed at checkout before you complete your purchase. No surprises, no hidden fees.
3. Real-Time Tracking & Notifications
Every shipment includes end-to-end tracking. You'll receive real-time updates from dispatch to delivery.
Carrier App or Portal
Access live tracking and delivery updates through the carrier app or portal.
SMS & Email
Text and email notifications at each major milestone.
Tracking Milestones
Order Confirmed
You'll receive an order confirmation email with your tracking number
In Transit
Your kit has been dispatched and is on its way
Out for Delivery
Your parcel is on the delivery vehicle and will arrive today
Delivered
Your emergency kit has been delivered and signed for
Track your order: Use the tracking link in your shipping confirmation email.
4. Order Processing Times
Orders are typically processed and dispatched within 1-2 business days of receiving payment. During peak periods (bushfire season, storm season), this may extend to 2-3 business days.
Processing Timeline
Cut-off time: Orders placed before 12pm AEST Monday-Friday will typically be dispatched the same day (stock permitting). Weekend orders are processed on the next business day.
5. Safe Packaging for Emergency Kits
Your emergency kits are carefully packaged to ensure all items arrive in perfect condition. We use robust packaging designed to protect contents during transit.
Packaging Features
- • Double-walled cardboard boxes
- • Bubble wrap for fragile items
- • Waterproof inner wrapping
- • Clear labeling for safe handling
- • Tamper-evident sealing
What You'll Receive
- • Sealed emergency kit(s)
- • Packing list inside
- • User guide/checklist
- • Tax invoice
- • Safety information card
If you receive your kit with damaged packaging, please take photos before opening and contact us immediately at contact@bereadyaustralia.com.au
6. Delivery Issues & Support
While delivery services are highly reliable, issues can occasionally occur. Here's how we handle them:
Missed Delivery
If the carrier can't deliver and you receive a card, you can:
- • Arrange redelivery via the carrier app or portal
- • Collect from your nearest Post Office (bring ID)
- • Request "Authority to Leave" for the next attempt
Lost or Damaged Parcels
All shipments are insured. If your parcel is lost or arrives damaged:
- • Contact us within 24 hours at contact@bereadyaustralia.com.au
- • Provide your order number and tracking number
- • Include photos of damaged packaging/contents
- • We'll arrange a replacement or full refund immediately
Delayed Delivery
If your parcel doesn't arrive within the estimated timeframe, check your tracking first. If tracking shows no movement for 3+ business days, contact us and we'll investigate with the carrier.
7. Interstate & Remote Delivery
We deliver emergency kits to every corner of Australia, including remote and offshore locations. Delivery networks support reliable service even to challenging destinations.
Remote & Offshore Locations
For very remote areas, additional delivery time may be required:
- •Cape York, Top End, Kimberley: Add 3-5 business days
- •Offshore islands (Tasmania, Norfolk Island): Add 2-4 business days
- •Very remote mining/pastoral properties: Contact us for specific timeframes
If you're unsure about delivery to your location, contact us with your postcode and we'll confirm delivery options and timeframes.
8. Shipping FAQ
Do you ship on weekends?▼
We don't dispatch orders on weekends, but carriers deliver 7 days a week in most metro areas. Orders placed Friday-Sunday are processed Monday.
Can I change my delivery address after ordering?▼
Yes, if your order hasn't been dispatched yet. Contact us immediately at contact@bereadyaustralia.com.au with your order number and new address. Once dispatched, you'll need to contact the carrier directly to redirect.
What if I'm not home for delivery?▼
The carrier will leave a card with collection details. You can arrange redelivery, collect from your nearest Post Office, or use the carrier app to request authority to leave for the next delivery attempt.
Do you offer express shipping?▼
Yes! Express Post options are available at checkout for faster delivery (usually 1-2 business days to metro areas). This is ideal if you need your emergency kit urgently.
Can I track multiple orders at once?▼
Yes. Most carrier apps allow you to track multiple parcels in one place. Add each tracking number to your account.
Do you ship to PO Boxes?▼
Yes, we deliver to PO Boxes. However, some larger emergency kits may be too large for standard PO Boxes and will require collection from the Post Office counter.
Ready to Get Prepared?
Fast, reliable shipping on all emergency kits. Order today and track every step of the way.